If you're not happy with your product or simply change your mind you can return it within 14 days of delivery and receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Your refund will be made within 14 days of collection of the appliance.
To cancel a product and request collection call 0845 556 3780. We'll collect your product free of charge within a reasonable time from when you cancel and on a day that suits you. We’ll also refund you the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Our 14 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will be automatically be cancelled when the order for that product is cancelled, unless the service has already been performed. If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.